Your offer, clearly explained.

What your subscription includes, how billing works, and how to ask for help or a refund.

Subscriptions and renewal

Solo and Team are self-serve software subscriptions, billed in Canadian dollars before applicable tax. Monthly subscriptions renew monthly; annual subscriptions renew annually. The annual price is charged in full, with twelve months of access for the price of ten monthly payments.

Review the plan, full recurring amount, billing period and applicable tax in checkout before paying. Cancel renewal through Manage billing. Canceling renewal preserves access through the confirmed paid period; it does not itself request a refund.

Brokerage begins with a scoped pilot. A request is not a purchase; coverage, price and delivery are agreed before payment. Fast Start is optional and is not included in a software subscription.

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Your first 30 days

If MyAly has not given you a useful, evidence-backed plan for improving your local visibility, request a refund within 30 days of your first software payment. The guarantee covers that first payment in full, including an annual payment when it is your first software purchase. It does not restart at renewal or upgrade.

Open Plans & billing, choose Refund, and submit your request. You can see its status and our response there. We review the original payment and request date; submitting a request does not immediately move funds. Approved refunds return through the original payment provider, whose processing time may vary.

The guarantee concerns the usefulness of the plan. It does not require a ranking improvement, an AI mention, or a new lead. Optional setup is a separate service with its scope and cancellation terms agreed before payment.

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Checks and coverage

One check asks one question, in one language, on one selected model provider. Checking the same question on three providers uses three checks. Reserved, failed and incomplete attempts can use your allowance. You see the scope before starting.

Allowances reset at the start of each UTC calendar month, including on annual plans. Unused checks do not roll over. Checks pause at the allowance limit; there are no automatic overage charges. The available providers, coverage and any incomplete results are shown in your workspace.

The free snapshot is a bounded initial sample, not a full subscription. It includes website evidence and up to two sampled model answers. Repeated scans are subject to rate limits and availability.

You can run checks when you are ready. Scheduled checks are offered only when available in your workspace. Keep the same questions and comparable settings to understand changes over time.

Software and optional setup

Your Local Visibility Launch guides you through your business profile, relevant questions, baseline evidence, priorities and repeat checks. Recommendations depend on captured evidence: fewer than three useful actions may be appropriate, and missing evidence remains missing.

Fast Start is CAD 750 before applicable tax for up to three hours of configuration, baseline review and handoff. We agree on the business, markets, inputs and appointment before accepting payment. Software, website changes and ongoing implementation are separate.

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What the evidence means

MyAly reports sampled model-endpoint answers and available website and local-search evidence. These are not universal consumer-app rankings. Results can change, and a comparison needs compatible questions, settings and sample coverage. MyAly does not guarantee rankings, inclusion in an answer, leads or sales.

Read how MyAly measures visibility →

Help with your plan

The account owner can request Fast Start, discuss a brokerage pilot, or ask for a refund from Plans & billing. Requests are saved to the account so you can return to the conversation and its status.

Open Plans & billing